Returns & Exchanges
Returns Designed Around Safety
Voluntary 3-Day Return Window
Eligible unopened merchandise may be requested for return within three days of delivery. Prior authorization is required.
Items Not Eligible for Return
Opened, used, unsealed, clearance, gift cards, and hygiene-sensitive intimate products cannot be returned.
How to Request a Return
Contact support with your order number, item name, reason, and photographs when relevant. Wait for authorization before shipping.
Return Shipping and Refunds
Customers are responsible for authorized return postage unless the item was damaged or incorrect. Approved refunds follow inspection.
Damaged or Defective Items
Report damage, defects, or incorrect merchandise within 24 hours with clear photographs of the item and packaging.
Order Cancellations
Cancellation requests must be made before fulfillment begins and cannot be guaranteed.
Contact
Email support@pleasuresanctuary.com for return authorization.