3. Order Cancellation Policy
Last Updated: October 4, 2026
How to Request Cancellation
Email support@pleasuresanctuary.com as soon as possible with the order number and the name/email associated with the order. Do not email a full payment-card number, CVV/security code, account password, or other unnecessary sensitive credential.
Request Is Not Confirmation
A cancellation request does not itself cancel an order. Except where applicable law provides otherwise, cancellation is confirmed only when Pleasure Sanctuary provides written confirmation.
Before Fulfillment
We will consider a voluntary cancellation request received before fulfillment, but cancellation is not guaranteed merely because a shipping notice has not yet been sent. Processing may already have begun through a supplier, warehouse, or fulfillment provider.
After Fulfillment or Shipment
Once an order has been allocated, packed, transferred for fulfillment, shipping arranged, tendered to a carrier, or shipped, voluntary cancellation may no longer be available. Refusing delivery does not convert the order into an authorized cancellation and may instead be handled as a return-to-sender event.
Legally Required Cancellation for Shipping Delay
This Policy does not override applicable federal or state requirements governing delayed shipment. If Pleasure Sanctuary cannot ship within the promised shipment period, we will provide any delay notice, opportunity to consent to delay or cancel, and prompt refund required by applicable law.
Ordering Errors
Customers are responsible for reviewing products, quantities, variants, billing information, and shipping information before placing an order. A mistake does not guarantee voluntary cancellation after processing has begun.
Address Changes
A request to change an address is effective only if confirmed by Pleasure Sanctuary. We cannot guarantee changes after fulfillment processing begins.
Fraud and Verification Holds
We may hold, decline, or cancel orders based on reasonably suspected unauthorized use, identity misuse, inconsistent information, payment failure, material fraud indicators, inability to complete reasonable verification, security concerns, or legal/compliance requirements.
Cancellation by Pleasure Sanctuary
We may cancel an order before fulfillment for reasons including product unavailability, inventory error, payment failure, suspected fraud, failed verification, materially inaccurate information, shipping/legal restrictions, inability to fulfill, material pricing/listing error, supplier or fulfillment unavailability, safety concerns, or documented policy abuse. Where payment has been captured and a refund is legally or contractually due, it will be processed accordingly.
Pricing and Listing Errors
We may correct genuine typographical, technical, pricing, product-information, or inventory errors. Where an error materially affects an unfulfilled order, we may cancel the affected order and refund amounts that must be refunded, or contact the customer where appropriate.
Payment Authorizations
A cancelled order may still show a temporary authorization or pending hold. Release timing may be controlled by the payment processor, issuing bank, or card network.
Payment Disputes
Nothing here restricts legitimate billing-dispute rights. We may provide relevant order, cancellation, fulfillment, delivery, acceptance, communication, and refund records when responding to a dispute.
No Circumvention of Return/Hygiene Rules
A cancellation request made after fulfillment or shipment cannot be used to circumvent otherwise applicable return, hygiene, safety, or authorized-return restrictions.
Non-Waivable Rights
Mandatory cancellation, refund, delayed-shipment, warranty, or consumer rights are not waived by this Policy.
Contact
Pleasure Sanctuary
Operated by Hybrid Business Group LLC
801 E. Orangewood
Anaheim, California 92802
United States
Email: support@pleasuresanctuary.com