5. Privacy Policy

Last Updated: October 4, 2026

Overview

This Privacy Policy describes how Pleasure Sanctuary, operated by Hybrid Business Group LLC, may collect, use, disclose, protect, and retain personal information in connection with our website, orders, customer service, accounts, security, and related operations.

Information We May Collect

• Identifiers and contact information, such as name, email, telephone number, billing and shipping addresses.
• Order and commercial information, including products ordered, order value, transaction history, returns, claims, refunds, and customer-service communications.
• Account information where accounts are offered.
• Payment-related information and transaction status received from payment providers. Full payment-card credentials generally are handled by payment processors rather than intentionally collected by us through ordinary customer-service email.
• Internet, device, and security information such as IP address, browser/device information, timestamps, log data, cookie identifiers, and lawful fraud/security signals.
• Preferences and consent records, including marketing preferences and policy/checkout acceptance where applicable.
• Information voluntarily supplied in support requests, reviews, forms, or communications.

How We Use Information

• Process, verify, fulfill, ship, and support orders.
• Process payments and communicate with payment providers.
• Provide customer service and administer returns, refunds, order issues, warranties, and claims.
• Detect, investigate, prevent, and respond to fraud, unauthorized transactions, security incidents, chargebacks, policy abuse, and legal disputes.
• Maintain transaction, consent, accounting, tax, compliance, and business records.
• Operate, secure, troubleshoot, and improve the website and customer experience.
• Send transactional communications and, where lawfully authorized, marketing communications.
• Comply with law, legal process, regulatory obligations, and enforce our terms and policies.

Payment Information

Payment transactions may be processed by third-party payment providers. Customers should not send full card numbers, CVV/security codes, or payment-account passwords by email. We may receive transaction identifiers, authorization status, limited card descriptors, billing verification results, fraud/security results, and other information reasonably necessary to administer a transaction or dispute.

How Information May Be Disclosed

We may disclose relevant personal information to payment processors, acquiring/issuing financial institutions, card networks, fraud/security providers, suppliers, distributors, warehouses, fulfillment providers, carriers, hosting/technology providers, professional advisers, insurers, auditors, government authorities, law enforcement, courts, or other parties where reasonably necessary for the purposes described in this Policy and permitted by law.

Fraud, Chargebacks and Legal Claims

Where a transaction, delivery, refund, or chargeback is disputed, we may preserve and disclose relevant order, authorization/authentication, acceptance, fulfillment, delivery, communication, refund, return, and security records to authorized parties involved in investigating or resolving the matter.

Sale and Sharing of Personal Information

Pleasure Sanctuary does not sell personal information for monetary compensation. Whether a particular advertising or analytics practice constitutes "selling" or "sharing" under a specific privacy law depends on the technology actually used and applicable legal definitions. We will not state that optional advertising trackers or social-media pixels are active unless they are actually implemented, and this Policy should be updated if such technologies are introduced.

Social Media

Pleasure Sanctuary may maintain profiles or links on services such as Facebook, Instagram, and TikTok. Merely linking to a social-media page does not by itself mean that the social-media company receives every visitor's website activity from us. Interactions occurring on a third-party platform are also subject to that platform's own privacy practices.

Cookies and Similar Technologies

We may use cookies or similar technologies necessary for functions such as cart, checkout, account sessions, preferences, security, fraud prevention, and site performance. Optional analytics or advertising technologies, if implemented, will be addressed in the Cookie Policy and any consent mechanism required by law.

Retention

We retain personal information for periods reasonably necessary for the purposes for which it was collected, including order fulfillment, customer service, fraud prevention, chargeback defense, accounting/tax obligations, warranty/claim administration, legal compliance, dispute resolution, and enforcement of agreements. Retention periods may vary by record type and legal requirement.

Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information and our operations. No internet transmission or storage system can be guaranteed completely secure. Payment security is also affected by the safeguards of the payment provider processing the transaction.

California Privacy Rights

California residents may have privacy rights under applicable California law, depending on the law's scope, exemptions, thresholds, and applicability to Hybrid Business Group LLC. Where a right applies, it may include rights to know/access, correct, delete, or obtain information about certain disclosures or uses, and to be free from unlawful discrimination for exercising applicable rights. We will honor rights that legally apply to us and the requesting individual, subject to permitted verification and exceptions.

Sensitive Nature of Purchases

Because our store sells sexual-wellness and adult-oriented products, order information may be particularly private. We limit disclosures to legitimate operational, security, legal, and other purposes described in this Policy. Customers should use an email and delivery location they consider appropriate for their privacy needs.

Adults Only

Our website is intended for adults age 18 or older and is not directed to children. We do not knowingly solicit purchases from persons under 18.

Your Choices

You may unsubscribe from optional promotional email using the method provided in the message. Transactional, security, legal, or order-related communications may still be sent where appropriate. Browser or device controls may allow management of certain cookies; disabling necessary cookies may impair cart, checkout, account, or security functions.

Requests and Verification

Privacy requests may be sent to support@pleasuresanctuary.com. We may need to verify identity or authority before fulfilling a request, and we may deny or limit a request where permitted or required by law.

Changes

We may update this Policy as practices, technology, services, or legal requirements change. The current version will be posted with its effective/update date.

Contact

Pleasure Sanctuary
Operated by Hybrid Business Group LLC
801 E. Orangewood
Anaheim, California 92802
United States
Email: support@pleasuresanctuary.com