Offers & News
Exclusive deals & new arrivals first.
Frequently Asked Questions
Clear answers about orders, shipping, products, returns, privacy, and support.
How do I know my order was received?
A confirmation email is sent after checkout. If it does not arrive, check your spam folder or contact support with the email used for the order.
Can I change or cancel my order?
Contact us immediately. Changes or cancellations cannot be guaranteed after fulfillment begins.
Is my package discreet?
Yes. Every order ships in plain, unmarked packaging with no indication of its contents.
How long does shipping take?
Processing and available delivery estimates are shown during checkout. Tracking is provided when your order ships.
What if tracking says delivered but I cannot find my package?
Check the delivery location, household members and neighbors, then contact the carrier. If it remains missing, send us your order number.
Are your products body-safe?
We prioritize products made with considered materials and provide material and care information whenever available.
How do I clean intimate products?
Always follow the manufacturer instructions and waterproof rating. Use compatible cleaners, dry completely and store separately.
How do I choose the right product?
Use product dimensions, materials, intensity, controls and care requirements to compare options. Our support team can help privately.
Can I return an intimate product?
Opened or used intimate products cannot be returned for hygiene reasons. Eligible unopened items require prior authorization.
What if my item arrives damaged?
Report damaged, defective or incorrect merchandise within 24 hours with photographs of the item, packaging and shipping label.
Is shopping here private?
We use secure checkout, discreet packaging and privacy-conscious support. Purchase contents are never described on the exterior package.
Will the product name appear on my statement?
The exact product names are not listed on your card statement. The payment descriptor may show the store or payment processor name.
Do I need an account to order?
You may check out as a guest when available. An account can make order tracking and future purchases easier.
How can I contact support?
Use our Contact page, email support@pleasuresanctuary.com, or message us on WhatsApp during support hours.
Still have questions?
Our private, judgment-free support team is ready to help.
Contact Us