Shipping Information
Discreet Shipping, Clearly Explained
Processing and Delivery
Orders are prepared before shipment. Available delivery methods, rates, and estimated transit times appear during checkout.
Tracking and Delivery
Tracking is emailed once the carrier receives your package. Delivery estimates begin after processing.
Damaged Package
Photograph visible damage before opening when possible and contact us within 24 hours with your order number.
Marked Delivered but Not Received
Check the delivery location, household members and nearby neighbors, then contact the carrier and our support team.
Returned to Sender
Orders returned because of an incorrect address or failed delivery may require additional shipping charges before reshipment.
Changes and Cancellations
Contact us immediately. Changes and cancellations cannot be guaranteed once fulfillment begins.
Questions
Email support@pleasuresanctuary.com for private shipping assistance.